01
Our Return Policy
We accept returns within 30 days of delivery. Items must be returned in the same condition as received — unworn, with original tags if applicable.
Refund Policy.
Thirty days. No restocking fee. No interrogation. If something is wrong, you get your money back.
30
Day Return Window
No restocking fee. No attitude. Send it back, get your money back. Full stop.
2
Get instructions
We reply within 24 hours with the return address and label
3
Ship it back
Use any tracked service. We cover shipping if the item was misdescribed
4
Get refunded
Refund hits your card within 5 business days of us receiving the item
02
Not As Described
If an item is not as described, has undisclosed damage, or is not authentic — we cover return shipping and issue a full refund immediately. Zero questions asked. This is our guarantee.
03
Change of Mind
Changed your mind? No problem. Return the item within 30 days in original condition. The buyer covers return shipping. We issue a full refund for the item price once we receive it — no restocking fee.
04
How to Start a Return
Email pinoclothessupport@gmail.com with your order number and reason. We reply within 24 hours, you ship the item using a tracked service, and we issue the refund within 5 business days of receiving it.
05
Refund Timeline
Refunds are processed to your original payment method within 5 business days of us receiving the return. Depending on your bank, it may take an additional 3–5 days to appear on your statement.
06
Questions?
Email pinoclothessupport@gmail.com — you are talking directly to the person who packed your order.
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